Reading Contest #2!

The first three people who answer these two questions correctly will get a one-of-kind Dale Carnegie collectable:


1. Principle: Call attention to people’s mistakes indirectly


Marge Jacob convinced some construction workers to cleanup after themselves after working on some additions to her home.  What did she do to motivate her workers?


2. Principle: Let the other person save face


When General Electric needed to remove Charles Steinmetz,  a genius when it came to electricity, but a failure as the head of the calculating department, what did they do to avoid offending him?